With our Cloud, Infrastructure, and Security Services (CIS), we are dedicated to transforming and optimizing your infrastructure while prioritizing superior client experiences. Watch our SVP and CIS Head, Jitendra Nandwani, discuss how AI is powering the next wave of innovation across cloud, infrastructure, and security.
May 6, 2026
Hear from our clients
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Hear from our clients
Transformation begins with experience — and our clients are at the heart of it.
Key highlights
25%
faster time-to-market
Reduced production defects and operational friction
increase in customer satisfaction scores
The solution removed the element of uncertainty for the client, providing clarity on the way forward with a financial and strategic plan for its IT estate and a clear value realization and spend profile for each year.
Overview
Modernizing the production process
A $1+ billion tire manufacturer, producing 165+ million tires a year with 8,000 employees across the globe, was facing difficulties with production stoppage and operational inefficiencies. An IoT-based solution was required for a complete modernization of its production process.
What our leaders have to say
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
" Zensar is at the intersection of an inspiring growth culture and entrepreneurial spirit. Our core focus continues to be on building an enterprise of Happiness. For me, it is about ensuring that we provide an ecosystem where our employees can be the best version of themselves, fulfill their true potential, and be truly, deeply happy."
Vivek Ranjan
CHRO, Zensar Technologies
“In a fast-changing world, we are committed to building a workplace where every individual feels energized, respected, and supported. Our emphasis on talent transformation, structured career paths, holistic wellness programs, and hybrid work model, help people thrive both at work and in life. We are passionate about co-creating self-actualization journeys for our colleagues."
Vijayasimha (Vijay) Alilughatta
COO, Zensar Technologies
"At Zensar, we are driven by purpose and people. What defines us is not just the work we do, but how we do it — with empathy, integrity, and innovation. We believe in creating an environment where our workforce feels empowered, valued, and inspired to lead change. That’s what makes us more than a workplace — it makes us a community."
Manish Tandon
CEO and MD, Zensar Technologies
"Zensar South Africa is a growing family of bold thinkers and passionate doers. We’re committed to nurturing local talent and celebrating the richness of our diverse backgrounds. Every day, we strive to create a space where people can grow, thrive, and make a real impact — not just in business, but in our communities too. "
Kaushik Chatterjee
SVP and Head - Zensar Technologies, Africa
"In the UK, our teams blend agility, diversity, and a relentless drive for client success. At Zensar our unique culture of trust, local leadership, and open collaboration empowers every voice, fuels innovation, and creates a meaningful sense of belonging."
Anshul Srivastav
SVP and Head – Zensar Technologies, UK and Europe
“Zensar’s engineering expertise transformed our digital infrastructure, making it more agile, scalable, and resilient. Their team didn’t just modernize our systems—they future-proofed them. From cloud-native development to automation, they delivered seamless, high-performance solutions that drive real business impact.” - CIO, large financial institute in Europe
Hear from our clients
Challenges
Finding and fixing causes for underperformance
The client’s IT department had a mandate to explore ways to capture machine operational data to understand the failure patterns of the machines, find causes for the unpredictable downtime of critical machinery, and mitigate the underperformance of its production process.
Solution
Monitoring with IoT touchpoints
We developed a real-time monitoring solution by connecting 170 IoT touchpoints in the production process, formulating algorithms to connect machine parameters to critical failure risk scenarios, and helping predict problems and plan actions accordingly.
1
Migrated on-premises Guidewire PolicyCenter, BillingCenter, and ClaimCenter v9 to the latest cloud version.
2
Upgraded DataHub and InfoCenter to v10.3, enabling advanced analytics and integration with external data feeds.
3
Re-implemented digital portals, including ProducerEngage and CustomerEngage, with modern UX and functionality.
4
Applied Zensar’s HXI Framework to define personas and map user journeys, then built them on the latest Guidewire digital portals.
5
Executed the complete upgrade and migration through Zensar’s “Intelligent Factory” for design, coding, testing, and documentation.
Impact
Greater reliability and resilience
25% improvement in speed to market for policy and claims delivery.
18% reduction in total cost of ownership via optimized cloud infrastructure.
7% increase in net promoter score, signaling higher customer satisfaction.
Improved employee retention by providing teams with cutting-edge cloud platforms.
Future-ready, scalable platform aligned with ongoing digital transformation goals.
Business outcomes
Business continuity and improved profitability due to greater equipment efficiency.
In conclusion
The solution removed the element of uncertainty for the client, providing clarity on the way forward with a financial and strategic plan for its IT estate and a clear value realization and spend profile for each year.